What is your return policy?

Web orders are eligible store credit if returned to our Online Returns Department within 14 days of purchase.

Merchandise must be returned within 14 days of receiving your order.
Returned Merchandise must be:

  • Unworn
  • Unwashed
  • Free of any alterations or damages.
  • Merchandise must have all tags, including any J.D. LUXE hangtags, attached.
  • All lingerie is FINAL SALE.
  • We do not offer refunds unless you have used our Afterpay service. Items must be received in original condition - unworn, unwashed, with all tags still attached
  •  For hygiene reasons cosmetics, earrings, undergarments cannot be returned.
  • Footwear must include the original shoebox in its original condition, without postal labels.
  • All clearance and FINAL SALE items are not redeemable for exchange or store credit. 

We reserve the right to refuse a refund if the items have any signs of wear, alterations, misuse or damage. Please contact our customer service if you have any questions:

How should I send my return back?

Securely pack your item with receipt. Print or purchase a shipping label to the return address listed below and once item is received we will process your return. Shipping and handling charges are not refundable.

J.D. LUXE Returns Department
Order # ________
20929 VENTURA BLVD. #47158

Processing Time

  •  We process all returns within 7-14 Business days of receiving your items.

  •  We will send you an email with the details of your processed return.

In-Store Returns & Exchanges

Orders can be returned for in-store credit or exchange at any of our store locations within 14 DAYS. 

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